The Sunny Plumber Phoenix Blog

With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five Years

March 16th, 2018
With a Focus on Customers, Plumbing Firm Finds Fast Growth in Five YearsGary Eisenhauer, The Sunny Plumber general manager, poses outside the company’s office and many of its service vehicles in Las Vegas. Most of the company’s 43 vehicles are Nissan V2500 high-top models.

Business prospects are bright for The Sunny Plumber. Since it was launched in Arizona in 2013, the plumbing company has already reached markets in Nevada and California. And Gary Eisenhauer, general manager, believes that’s only the beginning.

“Ten years from now, we’d like to be in all the states,” Eisenhauer says. “It’s a lofty goal but absolutely possible.”

The Sunny Plumber would not, of course, be the first plumbing company with a national footprint. Think Roto-Rooter, for example. However, The Sunny Plumber can’t offer a novel solution to clogged plumbing lines like Samuel Oscar Blanc did with his homemade root-cutting device. Rather, company executives are banking on expertise and a sunny disposition to power their expansion.


Ken Goodrich is the driving force behind The Sunny Plumber’s ambitious growth plan. The entrepreneur, who grew up in his father’s air-conditioning business, has founded a succession of successful heating-ventilation-air conditioning firms and plumbing companies, including acquisitions in Arizona in 2013 that introduced The Sunny Plumber to Tucson and Phoenix. Two years later, the company opened an office in Las Vegas and, in 2016, in Corona, California.

In these locations, Goodrich owns both an HVAC company — Goettl Air Conditioning — and The Sunny Plumber, but he operates them separately. What they have in common is the goal of growing across state lines. As Goodrich puts it in a Las Vegas business publication interview in March 2017: “Our ultimate goal is to bring our brand, our unique customer-centric culture and processes across the nation and become the gold standard for home service in the U.S.”

To that end, the plumbing side of the organization is being aggressively marketed around an image of the sun. The company logo is a smiling cartoon sun ablaze with cheerfulness and holding a pipe wrench in one of its sunbeams. The theme continues through bright orange and yellow wrapping on service trucks — and the giveaway of a pair of sunglasses with every job.


The positive vibes flowing from the company image are also, by design, felt within the company, according to Eisenhauer. He says The Sunny Plumber is as optimistic a workplace as it appears to be.

“Every company goes through its trials, but we do everything we can to keep morale up. We do everything we can to make it a positive work environment. The management style I have always followed is to lead on a positive level,” he says. “And the positive attitude we have in the office, when conveyed to our clients, helps them overcome their situations. After all, the clients have called us because they are unhappy. They are unhappy that something is wrong in their home.”

Eisenhauer says the positive attitude begins with Goodrich, who, he says, is “upbeat and can-do and pretty demanding, too. He attracts the best talent — not just recruits them.”

The upbeat company attracts customers, too. It holds them through such innovations as The Sunshine Club, an annual maintenance agreement in which The Sunny Plumber techs inspect all fixtures, check the pressure on lines, do recommended maintenance on the water heater, and flush drains. The agreement promises two drain clean-outs each year and a camera inspection whenever a snake is deployed to clear a line.

Sometimes these inspections generate additional plumbing work, sometimes not. “If the house is in good shape, we’re going to tell the homeowner so,” Eisenhauer says. “If there are issues, we are going to say this is what you have going on. If you don’t want it fixed, fine. If something is not quite up to specs or is getting corroded, we will suggest a fix to avoid flooding because each inspection is really about flood prevention.”

Annual inspections are not original to The Sunny Plumber, except for the drain check and clearing, but are an increasingly popular feature: Eisenhauer says the company is signing up 100 to 150 Sunshine Club members each month. Fees for the plumbing maintenance do not vary with the size of a property. The service is reserved for residential customers, which constitute the bulk of the company’s customer base.

Another feature of the customer-centric culture is a guarantee of 100 percent customer satisfaction. That sounds like a pie-in-the-sky promise, given the wide-ranging expectations of homeowners regarding service. But Eisenhauer says the company lives up to the pledge — one way or another.

“We know we can’t make everyone happy. We could not get hot water to one bathroom we worked on, so we gave the client all his money back. I’ve given money back on $12,000 jobs,” he says. “When things don’t work, we leave the client satisfied by not taking his money and walking away. It’s all about reputation.” The company’s reputation is good enough to have an A+ rating from the Better Business Bureau.

Eisenhauer believes people are afraid to call plumbers and other service technicians for fear of being victimized. With the 100 percent guarantee, potential customers know they have some recourse when things go wrong. “When people know that, they are more willing to let you do work for them. Most customers will let you work through problems until it’s right.” He adds that he has no evidence that potential customers try to game the system by feigning dissatisfaction.


Eisenhauer’s office is in Las Vegas. From there, he closely supervises the activity of the company in its four locations. He accomplishes this mostly through weekly conference calls, but specific management issues that crop up at any of the locations are addressed the same day in real time.

Besides offering competitive salaries to its 42 employees, Eisenhauer says the company offers a team atmosphere in which colleagues “can jell and help each other out in the field. Plumbing is a fickle industry for technicians, who seem to have ‘the grass is greener’ syndrome. I try to look after and take care of our technicians.”

In return, Eisenhauer expects job applicants to communicate well, both in listening and verbalizing. That’s because a tech must be able to understand a customer’s plumbing issue and then clearly explain the cause of the problem and what will be required to resolve it.

Eisenhauer acknowledges that, as in other maintenance and construction industries, attracting qualified and suitable people to work as plumbers is difficult. “I don’t have a pipeline for techs, unfortunately.” For those the company does hire on, there is no shortage of work: The Sunny Plumber offers true, live-dispatched 24/7 service.

Technicians roll out in the company’s fleet of 43 trucks. Most of the trucks are fully equipped Nissan V2500 high-top models, which are deemed to be ideal because a water heater can be stood upright in them. Some repair specialists, as Eisenhauer describes the most experienced techs on the team, drive smaller units and are being transitioned to the standard-top version of the V2500.


Some of the same societal changes that make it difficult to find blue-collar employees are having impact on customers, too, but not as one might expect. The cultural preoccupation with electronic gadgetry has in some ways made homeowners more, rather than less, likely to roll up their sleeves and attempt plumbing repairs on their own, Eisenhauer says.

“Today’s homeowners are not less hands-on. If anything, they are more hands-on. They’ll watch some video and, by golly, they are now a plumber. Then we get the calls. We have a saying here: ‘Everyone is a plumber until they mess something up.’”

Like their peers across the plumbing industry, The Sunny Plumber techs sometimes arrive at a home and find the results of interesting attempts by a homeowner to repair something on his or her own. Eisenhauer recalls the time a technician walked into a residence for an inspection and found an Australian Foster’s beer can adapted to reuse as a vent on a water heater. “That was probably a homeowner fix.”

Service calls typically range from clogged drains and leaking pipes to fixture failure.

Before he became general manager of The Sunny Plumber, Eisenhauer “dabbled” in a variety of careers, from office administration to law enforcement and federal prison supervisory work. It was in this last capacity — as plumbing supervisor for eight years at a prison in California — that Eisenhauer gained perspective about customers. “I tell our technicians that my best client in prison was worse than my worst client on the outside,” he says. “My best defense was communication.”

First, look for integrity

A growing company like The Sunny Plumber is necessarily a hiring company. It builds out its business on the backs of new hires who, once they prove themselves, become the veteran employees whose performances foster future growth.

The Sunny Plumber will be in a hiring mode for years to come because the Southwest U.S. company aspires to establish itself across the country. “We are not yet expanding across the country, but that kind of thinking is coming into play,” says Gary Eisenhauer, general manager, “The goal (in 2018) is to expand quicker. Every month, we have a management meeting to determine if it is time to move forward or to slow down.”

In the process of expansion, Eisenhauer constantly will be culling male and female technician candidates for employment. The general manager says technical ability is not the first criterion he considers as he interviews job applicants. “The first thing I look for in the recruiting process is integrity,” he says. “That’s because I will be sending them out to clients they have never met. They have got to be able to work with strangers.”

He is not talking about an employee being congenial, though that also is a valuable customer service attribute. Rather, the employees must be trustworthy because they will be in clients’ homes where personal security is always a paramount concern. Both Eisenhauer and his customers must be able to trust that the plumber entering a home will demonstrate good character while there. Eisenhauer says what separates The Sunny Plumber from some competitors is the trustworthiness of the company itself and the integrity of the service employees who represent it.

In his focus on character, the company’s general manager might be channeling Warren Buffett, the legendary CEO of the Berkshire Hathaway conglomerate. Buffett is quoted saying: “In looking for people to hire, look for three qualities: integrity, intelligence and energy. And if they don’t have the first one, the other two will kill you.”

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How Water Quality Affects Your Plumbing

February 26th, 2018

copper-pipesHow often do you think about the pipes in your home that make up your plumbing system? Probably not that often, right? At least, not when everything seems to be working as it should be. That’s just the problem, though. Things can seem to be working just as they should, but this does not mean that there are no problems present. They may just not be symptomatic yet—or, perhaps, you just don’t know what types of symptoms you should be on the lookout for.

Just because your pipes—which you can really see very little of, anyway—seem to be in fine working condition does not mean that this is the actual case. Remember, while burst or corroded pipes are obviously very big problems, they are not the only problems that your pipes may encounter. It is also possible that there are problems within those pipes, and that’s partially what we’re going to be talking about today. Read on, and leave your plumbing repairs in Phoenix to the pros on our team.

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When to Hire a Professional Plumber

February 12th, 2018

woman-plungingThere are many, many capable men and women out there who not only handle multiple jobs around their homes, but who take great pride in doing so. The mark of a truly capable and responsible homeowner, however, is knowing when to put down the toolbox and pick up the phone instead. Let’s face it, many of us have a stubborn streak when it comes to admitting that we’re out of our league. When the issue becomes apparent, and you’re already elbow-deep, it’s even harder to call in the cavalry.

But trust us when we tell you that you’ll be much better off for having done so. Yes, there are a few instances in which you may be able to handle some basic plumbing services on your own. The lion’s share of such service needs, however, demand the skills and expertise possessed only by a professional plumber in Gilbert, AZ. Whatever the job may entail, trust The Sunny Plumber Phoenix to do it right, right from the start.

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Is Your Water Line in Trouble?

January 29th, 2018

pipe-water-leakModern living means modern conveniences. But we’ve gotten to a point where certain facets of modern life that used to be “conveniences” are more accurately described as “necessities” or “expectations.” Home automation is a convenience, for those that are technically inclined. Instantaneous access to clean, potable water in our homes, on the other hand, is the norm. From running the dishwasher to doing the laundry and simply brushing your teeth before bed, you need to know that your water supply is reliable.

This is precisely why any problems with your main water line are so troubling. If you have any reason at all to suspect that there is a problem with your main water line, then you need to contact the pros here at The Sunny Plumber Phoenix to schedule service as soon as possible. Certain plumbing repairs in Phoenix, such as fixing a leaky faucet, can wait a bit (but should still be resolved in a timely manner). Problems with your water line most definitely can not wait.

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Why Do My Drains Stink?

January 15th, 2018

stainless-sink-drainYour plumbing system plays an integral role in your life each and every day. That is why any problems with your plumbing system really must be resolved as soon as possible. No, this does not just apply to problems such as burst pipes flooding your house. Something like smelly drains, for instance, may not be an emergency. It is a problem that you don’t just want to get used to though, right? If your drains smell bad, there are a few likely culprits.

Today, we’re going to explore a few reasons why you may have foul odors emanating from your drains. If you do, and there is no simple remedy for the problem, then contact our professional plumbers in Mesa, AZ right away. We are more than happy to help resolve the issue so that you can get back to using your plumbing system problem-free. It doesn’t matter if you don’t often have company—nobody should have to put up with sink stink!

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Ask a Plumber: What Is Scour Jetting?

January 1st, 2018

hydro-jetterThere are a lot of systems in your home that you have some direct interaction with, or are at least visible, which helps to keep them and their overall condition on your mind. Others, however, are largely hidden from view and are able to fulfill their function without any real input on your end. Your drain and sewer system is one such example, and we cannot stress enough that out of sight should definitely not lead to out of mind when it comes to your drains and sewer line.

While your drains and sewer line are not complex mechanical systems, there are plenty of problems that can develop with them over time. Dealing with any such problems in a timely manner can really help you to avoid some very undesirable, potentially costly outcomes. That is why you may want to consider scheduling scour jet service with a professional plumber in Mesa, AZ. It’s a great preventive practice that can have some serious benefits for your drain and sewer system.

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Water Heater Efficiency Tips

December 18th, 2017

water-heaterOf the many different systems and appliances that we use these days to make our lives more comfortable and convenient,  the water heater is certainly one of the most important. In fact, unlike your heating or air conditioning system, the water heater doesn’t even get an off-season. That is why it is so important that your water heater is properly sized and installed in your home. You can’t afford to encounter a subpar performance from your water heater, after all.

Speaking of “afford,” though, we should also point out that you don’t want to be paying more than you should have to in order to heat water for use throughout your home. While hot water is obviously going to come at some cost, there are a few ways in which you can help to make your water heater in Phoenix more efficient. Read on, and be sure to reach out to the pros here at The Sunny Plumber Phoenix with any questions that you may have. We’re happy to handle all of your water heater services.

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The Sunny Plumber earns 2017 Contractor of the Year

December 6th, 2017

Real Estate | yesterday |

The Sunny Plumber has been named the 2017 “Contractor of the Year” by the Metro Phoenix Plumbing, Heating & Cooling Contractors Association (PHCC).

Dennis Correll, executive director of the Arizona/Metro Phoenix PHCC, presented the prestigious award to The Sunny Plumber at the association’s annual dinner in November.

The PHCC Contractor of the Year Award recognizes “outstanding achievement” in the industry. Criteria for this award include community contributions and promotion of the trade, relationship with wholesalers, manufacturers and other organizations, consumer awareness/community service and being a member in good standing in the Metro Phoenix PHCC Association.

In 2017, The Sunny Plumber partnered with the Foundation for Senior Living and donated $100,000 to ensure seniors in the area are able to take care of vitally needed plumbing repairs in their homes. To date, dozens of seniors have had successful repairs and renovations completed. 

“The Sunny Plumber team works hard to make a positive difference in the community and this recognition coming from our peers makes our efforts all the more rewarding,” said Gary Eisenhauer, manager at The Sunny Plumber. “I’m proud of The Sunny Plumber team for their ongoing hard work and thank the Metro Phoenix PHCC for their dedication to the industry.”

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Prevent Holiday Plumbing Nightmares

December 6th, 2017

By Gary Eisenhauer

The holidays are a time to enjoy with friends and family. However, Thanksgiving, and other seasonal holidays, present the perfect recipe for costly and embarrassing plumbing failures. With a little planning and insight from industry experts, you can prevent yourself from holiday hassles. Here are the top four tips from The Sunny Plumber to keep your pipe dreams in check.

What’s the No. 1 issue consumers need to think about around the holidays to keep their plumbing working?

One of the most common plumbing issues people face during the holidays is a clogged sink or malfunctioning garbage disposal. I always recommend being wary of the “FOG.” Fats, oils, and grease are your garbage disposals worst enemy. While this material is in liquid form when it’s initially poured into the disposal, it congeals into a viscous sludge as it cools. The FOG then sticks to the walls of the disposal chamber, as well as the walls of the drain pipe. This can gum up the impeller, as well as clog the drain. Don’t pour FOG down the garbage disposal if you want to avoid these issues. Throw it away, instead.

That’s a good tip. What else should I avoid putting down my drain?

Never put beans, rice, pasta and bread down the drain. These are like sponges and when saturated with water, this food material will expand and can cause a backup. In addition, bones and fibrous foods should be thrown away or composted.

Moving to the bathroom, what should we steer clear of?

During the holidays bathroom facilities are taxed with additional traffic and usage. Annual maintenance to clear any build-up can often prevent major toilet clogs and avoid the spread of infectious waste in the bathroom. Also, stay away from using chemicals to try and clear blockage as this rarely remedies a clogged line and can damage your pipes. If a plunger doesn’t clear the clog, turn to the pros.

What to be mindful of with water heaters?

The arrival of cooler weather raises caution for water heaters. Cold air causes expansion and contraction in water heaters and in older units, fractures can occur resulting in failure – which usually leads to flooding. Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently. Water heaters are your best friend, but can cause a lot of headaches when they are not taken care of or installed incorrectly. With some minor attention, you can prevent major problems from occurring and enjoy the holiday without flooding or no hot water with a house full of guests.

Gary Eisenhauer is general manager of The Sunny Plumber.

About The Sunny Plumber

The Sunny Plumber offers the highest quality plumbing services throughout the Southwest. All plumbers are experienced in solving a wide variety of plumbing problems including drain cleaning, leak detection, sewer line and garbage disposal repair. The company also sells, installs and services standard and tankless water heaters. All plumbers are background-checked, drug-tested, and receive continuous technical training to make them the best in the industry. For more information, visit

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Is Your Plumbing System Ready for More Holiday Fun?

December 4th, 2017

kid-washing-dishesIt better be because, like it or not, there is more on the way! Now, we’re not saying that your plumbing system means to be a party pooper. The fact of the matter is, however, that the holidays are a trying time for this particular system in your home. There are a few different ways in which the influx of guests and the increase in food preparation/clean-up can negatively affect your plumbing in Phoenix, AZ.

Fortunately for you, there are also a number of ways in which you can help to prevent problems from developing. The plumbing pros here at The Sunny Plumber Phoenix would love to discuss a few of them with you today. We know that the holiday season can be a hectic time, and we are happy to help in any way that we can to reduce the level of stress that you may encounter. Call today with any questions that you may have. 

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